Privacy Statement
Last Updated: December 10, 2018

This privacy statement applies to Hotel Mozart Amsterdam.

At Hotel Mozart, we strive to deliver excellent products, services, and experiences. We value your business and, more importantly, your loyalty. We recognize that privacy is important. We have created this statement to explain our policy regarding the personal information about you that we collect via this site, written or verbal communication with us, or information gathered when you visit any of our hotels or from other sources.

By using our products or services and/or agreeing to this Statement, for example, when registering for one of our products or services, regardless of how the reservation was made, you consent to the collection and use of personal information as described in this Statement.

This Statement does not apply to the processing of personal information on behalf of and in accordance with instructions from third parties, such as airlines, car rental companies, other service providers, companies offering or organizing travel or travel packages, marketing partners, or business customers.

Personal Information We Collect
With every contact or interaction with a guest and in the course of conducting our business, we may collect personal information. This personal information may include: your contact details; information related to your reservation, stay, or visit to our hotel; information related to the purchase and receipt of products or services; nationality, passport number, place and date of issue; travel history; payment information such as your credit card number and other card details, as well as authentication information and other invoice and account details related to invoices; information about vehicles you may bring to our hotel; groups you were associated with during your stay at our hotel, and other types of information you have chosen to provide or that we have obtained about you.

We may ask for details about fellow travelers, including their names and dates of birth. We may also collect information and data regarding conversations via phone and/or email.

Additionally, in certain cases, we collect other personal information such as:

• Applications: If you apply online at Hotel Mozart, we will store the CV and cover letter you send us in our files.

Personal Information We Collect from Third Parties
We may also collect information about you from third parties, including information from our booking, payment card, and other partners; from social media sites according to your settings on such sites; and from other external sources legally allowed to share your data with us. We use and share this information (and may combine it with other information we have about you) for the purposes described in this statement.

Use of Personal Information Collected About You
We use your personal information in several ways, including to provide and personalize the services you request and expect from XO Hotels, to provide you with the expected level of hospitality in your room and throughout our hotels, to carry out direct marketing and sales promotions, and as detailed below:

• Service Management: We use your personal information to manage our programs in which you participate, including providing access to your account information, such as reward status and offers you qualify for; to deliver the services that are part of such a program.
• Data Accuracy, Analysis, and Personalization: We may aggregate your personal information with data from third-party sources to keep information current and for statistical purposes. We also rely on third-party information to offer you better, more personalized service. For example, if you link your social media services or other accounts to our service, we may use this information to make your experiences with us more personalized and social, or share and use it as outlined elsewhere in this Statement.
• Camera Surveillance: For your and our safety, our hotels and immediate surroundings are monitored 24 hours a day by our cameras. Viewing of footage can only be done by the hotel manager, or upon request by official authorities. Footage is stored for a maximum of 4 weeks.

Personal Information We Share
To provide you with the expected level of hospitality and the best service, we may share your personal information with our service providers and other third parties, as further detailed below:

• Service Providers: We rely on third parties to deliver services and products on our behalf and may share your personal information with them where appropriate. In general, our service providers are contractually bound to protect your personal information and are not allowed to use or share your personal information unless required by law. However, our fraud detection service providers may use, but not share, your personal information for fraud detection purposes. We may use service providers to communicate news and provide promotional and transactional materials on our behalf, including personalized online and mobile advertising in compliance with your preferences and applicable laws. Hotel Mozart only works with parties that offer a way for you to opt-out of such marketing.

Other Information
When you visit our website, use our hotel app, and interact with us, we collect other information that does not directly identify you, such as a catalog of the pages you visit on the site and the number of visits to our sites ("Other Information"). We use other information, as well as data received from third parties, to deliver advertising to you via email, online (on our sites and other sites), and via mobile. We may use cookies and other technologies (such as 'pixel tags,' 'web beacons,' 'clear GIFs,' links in emails, JavaScript, device IDs assigned by Google or Apple, or similar technologies) to collect this information. If you want to remove or block cookies from your device at any time, you can update your browser settings (refer to the 'help' menu of your browser to see how to remove or block cookies). Hotel Mozart is not responsible for your browser settings. You can find good and simple instructions for managing cookies in various types of web browsers at www.allaboutcookies.org. Note for residents of the EEA and the UK: If you are based in Europe, you can also adjust your cookie preferences by modifying the cookie settings through the Cookie Consent Manager (cookie consent management software). We may use aggregated or anonymized personal information we have received from third parties to better understand our users (for example, we may use aggregated information to calculate the percentage of our users who have a specific phone number). This includes demographic data such as date of birth, gender, marital status, derived commercial interests such as favorite products or hobbies, and other information we collect from you or from third parties. Since other information does not personally identify you, we may disclose such information, where permitted by law, for any purpose. In some cases, we may combine other information with personal information. If we combine any other information with personal information, the combined information will be treated as personal information in accordance with this Statement.

Sensitive Information
The term "sensitive information" refers to information related to your racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, health, sex life, sexual orientation, genetic information, criminal background, and biometric information used for unique identification purposes. We typically do not collect sensitive information unless you provide it voluntarily. We may use the health information you provide to better serve you and meet your specific needs (for example, providing access for individuals with disabilities).

Children's Personal Information
We do not knowingly collect personal information from individuals under the age of 18. As a parent or legal guardian, you should not allow your children to submit personal information without your consent.

Links to Third-Party Websites and Services
Our site and mobile applications may contain links to third-party websites. We are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by these third parties. If you provide information on or use third-party sites, their privacy policies and terms of service apply. We recommend that you read the privacy policy of any website you visit before submitting personal information. Your use of the internet service in the hotel is subject to the terms of use and privacy policy of the external internet provider. You can access these terms and policies through the links on the sign-up page of the service or by visiting the website of the internet provider.

Protection of Personal Information
Hotel Mozart will take reasonable measures to: (i) protect collected personal information from unauthorized access, disclosure, alteration, or destruction, and (ii) keep personal information accurate and up-to-date, where appropriate. We also attempt to require our affiliates and service providers with whom we share personal information to make reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use technological measures to protect the personal information you provide to us via our site. Unfortunately, no security system or data transmission system over the internet is entirely secure. We do not contact you via mobile phone/SMS messages or email to ask for confidential personal information or payment card details. We only ask for payment card details over the phone when making a reservation or booking a promotional arrangement. If you receive such a request, do not respond to it. Please notify us in such cases at info@hotelmozart.nl.

International Transfer of Personal Information
As a global company, we aim to provide you with the same level of service you expect from our hotel. To provide this service, you confirm that we may share your personal information with members of the hotel, our service providers, and other external parties, which may be located in countries other than your country. While data protection laws in these countries may differ from the laws in your own country, we will take the necessary steps to ensure that your personal information is treated as described in this Statement and in compliance with the law.

Changing, Accessing, or Deleting Your Personal Information
To the extent required by applicable law, you may request that we inform you of the personal information we have about you and, if applicable, update, correct, and/or delete your personal information (which we maintain in our active database). We will make any required updates and changes within the timeframe specified by applicable law and, where permitted by law, charge an applicable fee to cover the costs of responding to the request. Such requests must be submitted in writing via info@hotelmozart.nl. To handle your request confidentially, we will respond only via the email address you have registered or otherwise provided to us. If you make such a request, it is possible that we may not be able to provide you with the same quality and variety of services you are accustomed to. Additionally, in certain circumstances, in compliance with applicable laws, you may request that we no longer share your personal information with our business partners or that we as a hotel no longer use your personal information by contacting us at the email or postal address above. We will try to accommodate these requests in accordance with applicable laws.

Changes to the Statement
We may update this Statement from time to time. If we make significant changes to this Statement, we will place a link to the revised Statement on the homepage of our site, and if you have registered for any of our products or services, we may also notify you via a communication method you have provided to us. You can see when this Statement was last updated by checking the link and the date at the top of this Statement. All changes to our Statement will take effect once the revised Statement is posted on the site. By using the site, any of our products or services, and/or consenting to the updated Statement following such changes, you accept the revised Statement in effect at that time.

CONTACT US
If you have any questions about this Statement or want to know how Hotel Mozart processes your personal information, you can contact us by email at info@hotelmozart.nl

CHANGES TO THE XO HOTELS PRIVACY STATEMENT
As mentioned above, we may update this Statement from time to time. To help you keep track of the most important changes, we have included a history of the changes below so that you are aware of the adjustments made to our Statement.



December 10, 2018
Hotel Mozart
Prinsengracht 518-520
1017 KJ Amsterdam
info@hotelmozart.nl
Tel. +31 20 620 9546